Assistance Program

Homeowner Assistance Program Policies Resources FAQs

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Road Home policies and procedures, as well as other resources, for the Homeowner Assistance Program are provided below. Advisors are available to review and explain the information contained in options letters, answer questions about the closing process, and provide follow-up explanation of other closing documents after settlement. To reach an advisor, call 1-888-ROAD-2-LA (1-888-762-3252). TTY callers use 711 relay or 1-800-846-5277.

General Policies and Resource Materials

(*Policies are subject to change in order to improve and streamline processes.)

The following documents are sample materials that you may expect to see at your Road Home closing.

Option 1

Option 3

The following closing documents are signed and executed for applicants whose damaged homes are located on leased land.

  • HUD's Office of Inspector General (OIG) : Takes reports of fraud, waste, abuse, and serious mismanagement in HUD-funded programs and refers the allegations to OIG investigators/auditors or HUD program officials to ensure that the allegations are addressed.

  • GNOinfo.com (formerly LouisianaRebuilds.info) : A portal that provides an entrance to the services, resources, support networks, and other vital information to help residents and businesses rebuild their lives, their communities, and their state.

  • Louisiana Office of Community Development (OCD) : The OCD’s three sections – the Community Development Section, the Disaster Recovery Unit, and the State Grants Management Section – work to improve the quality of life for the citizens of Louisiana.

  • OCD Disaster Recovery Unit : The unit created by the Louisiana Commissioner of Administration to administer relief funds issued by HUD and Congress.

  • Louisiana Department of Natural Resources Residential Energy Programs : Provides information and tips for homeowners on energy efficiency, details about building energy efficiency into a home, energy efficiency calculators, energy rebate information and loan information.

Call 1-800-621-3362 for your FEMA account number

Prepare for a Hurricane

To prepare for a hurricane, take the following measures:
  • Make plans to secure your property. Permanent storm shutters offer the best protection for windows. A second option is to board up windows with 5/8” marine plywood, cut to fit and ready to install. Tape does not prevent windows from breaking.
  • Install straps or additional clips to securely fasten your roof to the frame structure. This will reduce roof damage.
  • Be sure trees and shrubs around your home are well trimmed.
  • Clear loose and clogged rain gutters and downspouts.
  • Determine how and where to secure your boat.
  • Consider building a safe room.
  • Please visit FEMA's Hurricane Preparedness Web Page for more information.

Hurricane Katrina made landfall on August 29, 2005, in southeastern Louisiana, with maximum sustained winds of 140 mph. Hurricane-force winds extended outward up to 105 miles from the center of the storm. Coastal storm surge flooding of 20 to 30 feet above normal tide levels, along with large and dangerous battering waves, occurred near and to the east of where the center of the storm made landfall.

Hurricane Rita made landfall on September 24, 2005, near the Louisiana-Texas border with maximum sustained winds of 120 mph. Reaching Category 5 status while in the Gulf of Mexico but weakening to Category 3 before landfall, sustained, hurricane-force winds extended more than 150 miles inland.

(Storm information compiled from reports published by the National Oceanic and Atmospheric Administration)

The kind of devastation caused by Hurricanes Katrina and Rita has never been seen before:

  • 780,000 of us temporarily displaced from our homes
  • At least 123,000 homes suffered major or severe damage
  • 82,000 rental units suffered major or severe damage
  • More than 18,000 businesses destroyed
  • About $25 billion in insured losses
  • In just six months since the storms, workers removed 25 times more debris from Louisiana than was removed from the World Trade Center site.

More information to help state and local officials, as well as homeowners, identify existing and increased flood hazards caused by Hurricanes Katrina and Rita and to use this information during recovery and redevelopment to avoid future flood damages, including hurricane flood maps, is available from the Federal Emergency Management Administration (FEMA) website.

The Office of Community Development - Disaster Recovery Unit does not discriminate on the basis of race, color, national origin, sex, age, religion or disability, and provides, upon request, reasonable accommodation, including auxiliary aids and services, to afford an individual with a disability an equal opportunity to participate in all services, programs and activities. Towards this end, we continually strive to make our web platform friendly to screen readers and other accessibility-related software, and provide accessible documents where possible. Any person requiring assistance, or would like a copy of a specific document, should contact the Special Needs Coordinator at (504) 284-4069. TTY callers please use the 711 relay* or dial 1.800.846.5277.
Program funded by the U.S. Department of Housing & Urban Development.
Housing centers are accessible and reasonable accommodations will be provided as requested.
All content © 2012 The Road Home Program